Overview:

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The mobile dashboard prototype provides the users with an intuitive self-service platform to manage their accounts and access support efficiently.

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Challenge:

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Users needed a centralized hub for accessing personalized information, notifications, and support, with a design catering to mobile users. The client wanted us to explore various ways to sign in. 

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UX Strategy:

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• Empathy-Driven Design: Conducted user interviews to address accessibility and ease of navigation.

• Dashboard Personalization: Designed with widgets to highlight critical information at a glance.

• Mobile-First Approach: Ensured the design adapts seamlessly for users on the go.

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Key Features:

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1. Login and Secure Access: Focused on intuitive and secure login screens.

2. Dashboard Overview: Personalized modules for account status, policy updates, and actionable notifications.

3. Support Integration: Contextual contact options for quick resolution of user issues.